Business Process Improvement Consulting
Business Enterprise Mapping
Business Process Improvement
While many organizations use process mapping as a valuable improvement tool, very few think of business process improvement as a foundation for their organizational improvement strategy.
Business process improvement can drive very powerful and sustainable change. Defining, deploying, and improving strong business processes is a very effective strategy for creating competitive advantage.
Driving Sustainable Change
Business Process Improvement Strategies
Process maps provide the foundation for how work gets done and insights into what can be done to improve it. By defining and deploying strong processes, an organization engages its employees in a valuable way, distributing responsibility and accountability closer to the work itself. The best way to access employees’ knowledge and experience is by helping them define the problems they face every day, solicit their participation in solving them, and then allowing them to implement their solutions. Strong Processes are much easier to manage and contribute significantly to reduced stress in the workplace.
Improving the customer experience begins by understanding the internal Processes that must align to deliver better external customer outcomes. Customer value is in the eye of the perceiver and by systematically studying customer wants and needs, an organization can build robust processes that consistently meet those needs over time. Behind every unhappy customer lays a broken process. Happy customers come from a series of processes that align to meet their needs.
By understanding process-based cost drivers, an organization can improve its costs effectiveness. These costs come from four basic areas, including inputs, conversion, people, and supporting overhead. When organizations operate through strong standard processes, the costs of goods and services become transparent, which facilitates visible and sustainable improvement. Along with building and serving loyal customers, a process must deliver a return on invested capital that delivers a successful economic outcome for all stakeholders.
Efficiency defines the extent to which a process performs relative to its full potential. Greater efficiency comes by delivering a greater output of goods and services relative to the assets required for that purpose. This is particularly relevant when asset costs are high. Less efficient organizations operate at a competitive disadvantage that manifests itself in many ways, including higher costs (often leading to non-competitive prices), less reliable and dependable solutions, and slower response times.
Organizations acquire assets with the express purpose of using them to produce profits. The productivity of those assets is derived from the ratio of outputs produced by processes relative to the resources required to produce those outputs. Assets include people, tools and equipment, facilities, information technology, and intellectual property. Few organizations measure the extent to which assets serve their intended purpose.
By understanding the processes that produce and deliver products and services to a satisfied customer, an organization can systematically analyze the time and activities behind that value creation. When we study task time to total cycle time in clients, we generally see that value-added time is well under 10%. By removing non-value added tasks and time and by balancing supply and demand, any organization can dramatically reduce cycle times. The key to cycle time reduction as a competitive weapon comes from understanding the response time that delivers a competitive advantage in the customer’s view. An organization that builds a consistent capability to deliver a faster response enjoys a preferred position with customers.
Long-Term Solutions
Benefits of Business Process Improvement
Every organization faces challenges, but when inefficiencies persist, they can have far-reaching consequences. Left unaddressed, these issues can lower employee morale, reduce revenue, and harm your company’s credibility. Identifying and resolving these problems protects your organization’s performance and preserves its professional reputation. By working with BEM for business process improvement consulting, you have a professional who helps identify problem areas and offers long-term solutions.
Improving business processes doesn’t just benefit internal operations; it also directly impacts customer satisfaction. When you have clear and precise business processes, it’s easier to quickly deliver top-quality service, which leads to higher retention rates.
Moreover, business process improvement consulting helps engage and empower your employees. By actively involving team members in refining workflows, you provide them with a clear sense of purpose and accountability in their roles. This thoughtful engagement fosters pride in their contributions, motivating employees to perform at their highest potential and driving better results across the organization. A motivated, engaged workforce ultimately leads to better results and an organizational culture centered on continuous improvement and innovation.
Work With Professionals
Attempting to improve your business internally can often prove challenging. Being deeply immersed in daily operations can create blind spots that make it difficult to identify underlying issues. By collaborating with a trusted business process improvement expert, you gain an objective, external perspective that uncovers inefficiencies and reveals hidden opportunities for improvement.
Experts bring extensive knowledge of effective methods, ensuring that each solution is customized to meet your organization's specific needs. Their expertise allows them to quickly identify inefficiencies, define opportunities, and implement effective changes that yield measurable results.
Furthermore, an enterprise process improvement company can assess your current workforce and help identify their strengths and weaknesses. You can use this information to help workers grow where they need to and utilize their strengths to optimize the business processes. This leads to increased productivity, improved employee satisfaction, and ultimately better results for your organization.
Contact Us to Get Started
Take the first step toward transforming your organization today. Reach out to BEM’s team of experts to learn more about our proven methodologies and tailored solutions. Together, we can unlock your business’s potential for efficiency, growth, and sustainable success. Contact us to start improving your business and ensure it thrives for years to come!