Enterprise TransformationHow to Implement Major Change: A Practical Roadmap for LeadersFew professional responsibilities are as complex—or as rewarding—as leading major organizational change. Whether you’re introducing...
Performance Management12 Ways to Measure Process PerformanceIn today’s dynamic and results-driven business environment, measuring process performance is not optional—it’s essential. A well...
Enterprise TransformationStrategic Process Management: The Leadership ChallengeA paradigm is a way we see the world, a structure that applies to both our business and personal lives. A paradigm is useful...
Business ProcessUnlocking Enterprise Potential Through Red Cloud ManagementRed Clouds represent barriers and inefficiencies that prevent an organization from achieving its goals. Approximately 70%...
Customer ExperienceBuild a Winning Value PropositionIn a competitive business landscape, your value proposition is the single most important message you deliver to your customer...
Business ProcessMastering Process Analysis: 8 Essential Areas Every Organization Should ExamineIn today's competitive business environment, the ability to understand and improve processes is crucial for efficiency, quality...
Business ProcessAligning Business Systems Through the System Alignment Workshop (SAW)Traditional organizational charts are limited in their ability to define how work truly flows within a company. While they show...
Performance ManagementSeven Types of Process MeasuresProcess measures are vital to monitoring an organization’s execution against its intended goals. They provide a look inside an...
Customer ExperienceThe Essential CRM QuestionsUnderstanding and delivering a consistent, sustainable, and superior value proposition earns customer loyalty. This can only come...
Change ManagementChange Management Basics for Business LeadersToday’s organizations and businesses have a growing number of direct competitors, on both the local and global market. With the...
