Performance ManagementSeven Types of Process MeasuresProcess measures are vital to monitoring an organization’s execution against its intended goals. They provide a look inside an...
Customer ExperienceThe Essential CRM QuestionsUnderstanding and delivering a consistent, sustainable, and superior value proposition earns customer loyalty. This can only come...
Change ManagementTen Thoughtful Quotes That Still Work TodayFor over 30 years, we have been professional consultants, senior executives, and angel investors and we’d like to think we've seen...
Change ManagementChange Management Basics for Business LeadersToday’s organizations and businesses have a growing number of direct competitors, on both the local and global market. With the...
Process Mapping13 Questions a Business Process Map Should Answer About a ProcessBuilding a high-quality business process map is an essential element to a successful process improvement program. A wide variety...
