Process MappingProcess Mapping for Process Improvement: How to Transform Your Organization with the Perigon® MethodFor more than 30 years, Business Enterprise Mapping (BEM) has partnered with over 300 organizations across 60 industries on six...
Business ProcessWhy Organizations Fail to Perform—and How Business Process Management Solves ItIn most organizations, structure follows a traditional model: a top-down hierarchy in which the CEO and C-suite define strategy...
Enterprise TransformationHow to Implement Major Change: A Practical Roadmap for LeadersFew professional responsibilities are as complex—or as rewarding—as leading major organizational change. Whether you’re introducing...
Performance Management12 Ways to Measure Process PerformanceIn today’s dynamic and results-driven business environment, measuring process performance is not optional—it’s essential. A well...
Enterprise TransformationStrategic Process Management: The Leadership ChallengeA paradigm is a way we see the world, a structure that applies to both our business and personal lives. A paradigm is useful...
Business ProcessUnlocking Enterprise Potential Through Red Cloud ManagementRed Clouds represent barriers and inefficiencies that prevent an organization from achieving its goals. Approximately 70%...
Customer ExperienceBuild a Winning Value PropositionIn a competitive business landscape, your value proposition is the single most important message you deliver to your customer...
Performance ManagementSeven Types of Process MeasuresProcess measures are vital to monitoring an organization’s execution against its intended goals. They provide a look inside an...
Customer ExperienceThe Essential CRM QuestionsUnderstanding and delivering a consistent, sustainable, and superior value proposition earns customer loyalty. This can only come...
Change ManagementChange Management Basics for Business LeadersToday’s organizations and businesses have a growing number of direct competitors, on both the local and global market. With the...
