Business ProcessUnlocking Enterprise Potential Through Red Cloud ManagementRed Clouds represent barriers and inefficiencies that prevent an organization from achieving its goals. Approximately 70%...
Customer ExperienceBuild a Winning Value PropositionIn a competitive business landscape, your value proposition is the single most important message you deliver to your customer...
Business ProcessMastering Process Analysis: 8 Essential Areas Every Organization Should ExamineIn today's competitive business environment, the ability to understand and improve processes is crucial for efficiency, quality...
Business ProcessAligning Business Systems Through the System Alignment Workshop (SAW)Traditional organizational charts are limited in their ability to define how work truly flows within a company. While they show...
Business ProcessWhy Process Mapping Improves Employee EngagementAre you getting the most from your organization’s process mapping efforts? Many analysts create process maps based on employee...
Business ProcessBusiness Process Mapping: A Strategic Tool for Organizational Insight and GrowthIf your goal is to truly understand how your business functions, investing in business process mapping (BPM) is a strategic move...
Business ProcessSelect the Business System to StudyOne of the common challenges faced by consultants and organizational change experts when engaging with prospective...
Performance ManagementSeven Types of Process MeasuresProcess measures are vital to monitoring an organization’s execution against its intended goals. They provide a look inside an...
Customer ExperienceThe Essential CRM QuestionsUnderstanding and delivering a consistent, sustainable, and superior value proposition earns customer loyalty. This can only come...
Change ManagementChange Management Basics for Business LeadersToday’s organizations and businesses have a growing number of direct competitors, on both the local and global market. With the...
