Process Improvement Training - San Francisco

The traditional organization is structured through departments, functions, and job descriptions, resulting in crippling department silos and dropped balls. By redefining enterprise business models through a series of smartly-designed business systems and business processes, BEM aligns the organization model into process-based workflows with clearly defined deliverables, roles matched to responsibilities, and the framework to drive meaningful change.

Those who do the work should define and improve their work. Combining clients’ business expertise with BEM’s deep improvement expertise delivers successful outcomes. We engage and train process teams, facilitate workshops to document, analyze, and improve workflow, and follow through to deliver impactful change.

BEM produces valuable diagrams, maps, and workflow analysis using Microsoft Visio and Excel. Our mapping workshops produce the Perigon^® Playbook, which expands the traditional process map into a robust process manual that captures key organizational knowledge. The Perigon^® Playbook is BEM’s proprietary design that contains four sections:

• Scorecard summarizes process characteristics,
• Architecture Map shows the process SIPOC - suppliers, inputs, (high level) process, outputs, and customers,
• Process Map details process tasks, decisions, and inputs and outputs, and
• Knowledge Matrices contain analysis of process characteristics, including information, responsibilities, transactions, value, metrics, Red Clouds, and the Process Improvement Plan.

BEM Program Directors are certified, seasoned, and professional business consultants who deliver consistent and reliable onsite results regardless of industry, function, or particular requirements. Our people have likely seen the problem before, built the workflow improvement strategy that addressed the need, and successfully partnered with client personnel to implement change.